Privacy Policy

Last updated: May 8, 2026.

This policy explains how we process personal data collected through neoprenopersonalizado.com. Please read it before sending an enquiry, uploading a design, subscribing to our newsletter or placing an order.

1. Data controller

Controller: La Estampacion Creativa SL
VAT number: B44607885
Address: Calle Cernícalo 1-5, local 3, Urb. Los Abanicos, 35660 Corralejo, Fuerteventura, Spain
Email: info@neoprenopersonalizado.com
Phone: +34 928 50 77 93

2. What data we may process

Contact data such as name, email, phone number and company information when provided.
Project and order data, including uploaded artwork, quantities, materials, notes and production requirements.
Newsletter subscription data when you opt in.
Technical and usage data related to forms, cookies, analytics and conversion tracking.

3. Why we process your data

To answer enquiries and commercial requests.
To prepare quotes and manage orders, samples, prototypes and after-sales support.
To operate the configurator, cart and checkout flow.
To send updates related to your request or order.
To send newsletters or product updates where there is consent or another valid legal basis.
To improve website performance, usability, measurement and security.

4. Legal basis

Your consent when you submit forms, accept optional cookies or subscribe to the newsletter.
Pre-contractual or contractual necessity when you request a quote or place an order.
Legitimate interest for fraud prevention, technical support, website security and reasonable service improvement.
Legal obligations where accounting, tax or consumer rules apply.

5. Retention

We keep personal data for as long as necessary to handle your request, manage the commercial relationship, comply with legal obligations and resolve incidents. Newsletter data is kept until you unsubscribe. Technical and analytics data is retained according to each tool’s configuration and applicable law.

6. Recipients and service providers

We may share data with technology and operations providers needed to run the service, such as hosting, email, analytics, anti-spam, payment, shipping or technical support providers. We may also disclose data where required by law.

7. International transfers

Some service providers may process data outside the European Economic Area. Where this happens, we aim to use providers offering appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

8. Your rights

You may request access, rectification, erasure, objection, restriction or portability by contacting info@neoprenopersonalizado.com. You may also lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

9. Children

This website and our services are not specifically directed at children. If we detect data submitted without proper legal basis, we may remove it.

10. Security

We apply reasonable technical and organisational measures to protect data against unauthorised access, loss, alteration or misuse.

11. Contact

If you have any privacy questions, contact us at info@neoprenopersonalizado.com or visit our contact page.